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Shipping & Returns

Shipping & Returns

 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for an original part price refund, less the 20% restock fee. We do not refund the original shipping charge. You must contact (email) us for a RMA number, items returned without an RMA number are subject to a 30% restock fee. Return shipping is payed buy the customer. We'll pay the return shipping costs if the return is a result of an error on our part or if the item is damaged in shipment (We shipped wrong, defective item, damaged in shipment). If you ordered the wrong part or no longer need it, you are responsible for all return shipping.

You should expect to receive your refund within 2 1/2 weeks of giving your package to the return shipper; however, in many cases you will receive a refund much sooner. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (2 to 7 business days).

If you need to return an item, please Contact Us with your order number, reason for the return and details about the product you would like to return. We will respond quickly (Monday Thru Friday 7AM to 2PM PST) with an RMA number and instructions for returning your item.

Shipping

We ship Monday thru Friday (Closed Weekends)
*Orders placed with expedited shipping (next day, overnight, 2 day) will go out the same day if placed by 1PM Pacific time 4PM Eastern Monday thru Friday. All expedited orders placed on the weekend or a holiday, will ship the next business day (excluding Holidays).
*Orders placed with USPS shipping will ship the same day if placed by 10AM Pacific Time 1:00PM Eastern time. (Monday thru Friday)
*Orders placed with FedEx ground shipping will ship the same day if placed by 10AM Pacific time 1:00PM Eastern time. (Monday thru Friday)
 

We are Closed Weekends and the following holidays in 2017, Memorial day May 29th, July 4th, Labor day September 4th, Thanksgiving November 23rd & 24th, Christmas December 25th & 26th. Also January 1st 2018. All orders placed on these days will ship the following business day.

We do ship to many regions of the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

International buyers may be required to pay duties and taxes in their respective countries.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

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